FAQ

What are the shipping times for your products?

We require 24 hours to process your order during weekdays and then 2 to 3 weeks for delivery. If an order is made during the weekend, we will process it the next Monday.

Do you ship worldwide?

Yes, absolutely. We ship worldwide.

Where do you ship your products from?

Our offices are in Bordeaux, France. Our international warehouse is located in China.

Do you provide product tracking information?

Yes, please wait 3 days after your order and contact us via email at team.pulsewatch@outlook.com.

Some items are missing from my order, what's happening?

Our products are shipped separately based on your order. If your order contains items from two different warehouses, there will be two separate deliveries. The rest of the order will likely arrive soon.

I received a damaged item. What can I do?

We're sorry to hear that. Simply send us a picture of the damaged item to the email address: team.pulsewatch@outlook.com, and we'll send a similar replacement item as soon as possible.

Where are you located?

We're located in Bordeaux, France.

I haven't received my order yet. Why is it taking so long?

We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or want more information about it, please contact us via email at the following address: team.pulsewatch@outlook.com.

Do you have a return policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at team.pulsewatch@outlook.com. Find more information on our return policy page.