Return policy

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at team.pulsewatch@outlook.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return queries, feel free to contact us at team.pulsewatch@outlook.com.

 

SALE OR PROMOTIONAL ITEMS

Only regular priced items may be refunded. Unfortunately, sale or promotional items cannot be refunded.

 

EXCHANGES

We only replace items if they are defective or damaged in their original condition. If you need to exchange it for the same item, send us an email at team.pulsewatch@outlook.com and send your item to: 37 B rue Poquelin Molière, 33000, Bordeaux, France.

  

SHIPPING TO RETURN YOUR PRODUCT

You should mail it to: 37 B rue Poquelin Molière, 33000, Bordeaux, France.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

 

LATE OR MISSING REFUND

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at team.pulsewatch@outlook.com.